Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, organization name
• Patient/Client Information: Names, contact details, and health-related information as entered by healthcare providers
• Communication Data: Messages, documents, and consent forms transmitted through our platform

Information Collected Automatically

• Device information and browser type
• IP address and location data
• Usage patterns and analytics

Apple HealthKit Data (iOS App)

When using the Clearview Health iOS app, with your explicit permission, we access the following Apple HealthKit data types from your iPhone and Apple Watch:

• Heart Rate and Resting Heart Rate
• Heart Rate Variability (HRV)
• Step Count and Active Energy Burned
• Oxygen Saturation (SpO2)
• Respiratory Rate
• Sleep Analysis

2. Apple HealthKit — Important Notice

• HealthKit data is transmitted exclusively to your authorized medical provider via an encrypted, HIPAA-compliant connection
• HealthKit data is never shared with third parties, advertisers, or data brokers
• HealthKit data is never used to train AI models or for any commercial profiling purpose
• You may revoke HealthKit access at any time via Settings → Privacy & Security → Health → Clearview Health on your iPhone

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Share health data with your explicitly authorized medical care team
• Generate AI-assisted medical documentation (SOAP notes) for your providers
• Send appointment reminders and healthcare notifications via SMS, WhatsApp, and email
• Process consent forms and document signatures
• Ensure HIPAA compliance and security
• Communicate service updates and support

4. SMS/Text Messaging

Message Frequency

Message frequency varies based on your healthcare provider's communication needs. Typically 1–5 messages per month.

Opt-Out

You can opt out of SMS messages at any time by:

• Replying STOP to any message
• Contacting your healthcare provider
• Emailing us at support@senditsecured.com

Costs

Message and data rates may apply. Check with your mobile carrier for details.

Help

Reply HELP to any message for assistance, or contact support@senditsecured.com.

5. HIPAA Compliance

Clearview Health AI and SendItSecured are designed to be HIPAA-compliant. We:

• Encrypt all data in transit (TLS 1.2+) and at rest (AES-256)
• Maintain HIPAA-required audit logs of all PHI access
• Sign Business Associate Agreements (BAA) with healthcare providers upon request
• Implement administrative, physical, and technical safeguards
• Notify affected users of any PHI breach within 60 days as required by HIPAA

6. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information with:

• Your Care Team: Health data is shared only with the medical practice and providers you have authorized
• Epic EHR: If your practice uses Epic, data may sync via FHIR API with your explicit consent
• Service Providers: Twilio (messaging), cloud hosting providers, under strict BAA or confidentiality agreements
• Legal Requirements: When required by law or to protect our rights

7. Data Security

We implement industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.2+ for all data in transit
• JWT-based authentication with short-lived access tokens
• Role-based access controls
• Regular security audits and vulnerability assessments
• Secure S3 storage for all documents and health records

8. Data Retention

We retain your data for the following periods:

• Health & HealthKit Data: Retained for the duration of your active account plus 7 years per medical record requirements
• Account Information: Retained until account deletion, then purged within 30 days
• Audit Logs: Retained for 6 years as required by HIPAA
• SMS Consent Records: Retained for 5 years per carrier requirements

9. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Receive your health data in a portable, machine-readable format
• Revoke Apple HealthKit permissions at any time via iPhone Settings
• Opt out of marketing communications
• File a complaint with relevant authorities

10. Children's Privacy

Our services are not directed to individuals under 18 without parental or guardian consent. We do not knowingly collect information from children without appropriate consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: