Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, organization name
• Patient/Client Information: Names, contact details, and health-related information as entered by healthcare providers
• Communication Data: Messages, documents, and consent forms transmitted through our platform

Information Collected Automatically

• Device information and browser type
• IP address and location data
• Usage patterns and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Send appointment reminders and healthcare notifications via SMS, WhatsApp, and email
• Process consent forms and document signatures
• Ensure HIPAA compliance and security
• Communicate service updates and support

3. SMS/Text Messaging

Message Frequency

Message frequency varies based on your healthcare provider's communication needs. Typically 1-5 messages per month.

Opt-Out

You can opt out of SMS messages at any time by:

• Replying STOP to any message
• Contacting your healthcare provider
• Emailing us at support@senditsecured.com

Costs

Message and data rates may apply. Check with your mobile carrier for details.

Help

Reply HELP to any message for assistance, or contact support@senditsecured.com.

4. HIPAA Compliance

SendItSecured is designed to be HIPAA-compliant. We:

• Encrypt all data in transit and at rest
• Maintain audit logs of all access
• Sign Business Associate Agreements (BAA) with healthcare providers
• Implement administrative, physical, and technical safeguards

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information with:

• Service Providers: Twilio (messaging), cloud hosting providers, under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights
• Healthcare Providers: Information is shared only with the healthcare organization you have a relationship with

6. Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption
• SOC 2 compliant infrastructure
• Regular security audits
• Access controls and authentication

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Healthcare records are retained according to applicable regulations (typically 6-10 years).

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications
• File a complaint with relevant authorities

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: