Terms and Conditions

1. Service Description

SendItSecured is a HIPAA-compliant secure communication platform that provides:

• Secure email and document sharing
• SMS, WhatsApp, and email notifications
• Digital consent forms and e-signatures
• Appointment reminders and no-show management
• Patient/client communication tools

2. SMS/Text Messaging Terms

Message Types

By opting in to our SMS service, you may receive:

• Appointment reminders and confirmations
• No-show follow-up messages
• Consent form and document signing requests
• Healthcare administrative notifications
• Account and security alerts

Opt-In

You opt in to receive SMS messages by:

• Providing your phone number during patient registration
• Checking the SMS consent box on intake forms
• Verbally consenting to your healthcare provider
• Signing a digital consent form authorizing SMS communications

Help

For assistance with SMS messages:

• Reply HELP to any message
• Email: support@senditsecured.com
• Visit: https://senditsecured.com/support

Message and Data Rates

Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan.

Carriers

Messages are sent via Twilio and are supported by major US carriers including AT&T, Verizon, T-Mobile, and others.

Privacy

Your phone number and messaging data are handled according to our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes.

3. User Accounts

Registration

To use our services, healthcare providers must create an account with accurate and complete information.

Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4. Acceptable Use

You agree NOT to:

• Use our services for unlawful purposes
• Transmit spam, malware, or harmful content
• Attempt to gain unauthorized access to our systems
• Violate HIPAA or other healthcare regulations
• Impersonate others or provide false information
• Use the service to harass or harm others

5. Healthcare Provider Responsibilities

Healthcare providers using SendItSecured agree to:

• Obtain proper patient consent before sending messages
• Use the platform only for legitimate healthcare communications
• Maintain HIPAA compliance in their practices
• Sign a Business Associate Agreement (BAA) if required
• Keep patient information accurate and up to date

6. HIPAA Compliance

SendItSecured is designed to support HIPAA compliance. However:

• Healthcare providers remain responsible for their own HIPAA compliance
• Proper consent must be obtained before transmitting protected health information (PHI)
• Users must follow their organization's privacy and security policies

7. Fees and Payment

Subscription Fees: Service fees are based on your selected plan. Fees are billed monthly or annually as agreed.

Payment: Payment is due according to your subscription terms. We may suspend services for non-payment.

8. Intellectual Property

All content, trademarks, and intellectual property on SendItSecured are owned by Clearview Infotech. You may not copy, modify, or distribute our content without permission.

9. Disclaimers

Service Availability: We strive for 99.9% uptime but do not guarantee uninterrupted service.

Medical Advice: SendItSecured is a communication platform, not a medical service. We do not provide medical advice, diagnosis, or treatment.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees you paid in the 12 months preceding any claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost data, lost profits, or business interruption

11. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the new terms.

12. Governing Law

These terms are governed by the laws of the State of New Jersey, USA, without regard to conflict of law principles.

13. Contact Information

For questions about these Terms and Conditions: